LogFAQs > #956509934

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Topic	hey ce wanna know how to get your IT people to help you ASAP? Here's how.
voldothegr8 07/27/21 12:09:49 PM #20:	s0nicfan posted... You forgot an advanced tip for pro IT engagement: always CC their manager on the ticket and insist your issue is time sensitive and program critical, no matter how trivial. I have a good director and when people try to bypass the whole system and go straight to him, he'll simply ask them if the helpdesk is broken. --- Oda break tracker 2021- 5 (4) \| THE Ohio State: 7-1 \| Las Vegas Raiders: 8-8 <cite>voldothegr8 posted [p:956509934] in hey ce wan... [t:79585257]...</cite> <quote>s0nicfan posted...</cite> <quote>You forgot an advanced tip for pro IT engagement: always CC their manager on the ticket and insist your issue is time sensitive and program critical, no matter how trivial. </quote> I have a good director and when people try to bypass the whole system and go straight to him, he'll simply ask them if the helpdesk is broken. --- Oda break tracker 2021- 5 (4) \| THE Ohio State: 7-1 \| Las Vegas Raiders: 8-8</quote> ... Copied to Clipboard!
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