And the order probably wasnt even wrong, they either forgot to order correctly or want free food. Walmart loses a lot of money too from the same issues
I worked for BK from 1996-1998. There's three incidents that still make me shake my head in disgust.
We had literally just opened and a guy came in to the use the bathroom, then came up to the counter and told the manager that the bathroom needed....attention. She sent me in to check. Someone (don't know if it was the guy or someone from the previous night) had literally smeared their crap all over the stall walls. Guess who had to clean it up....
The first week I had started working there, the shift manager came up and claimed my drawer was $20 short. Being new and naive, I signed the write-up. Well, the store manager and the district manager were suspicious of the shift manager and money constantly disappearing during his shifts, they intentionally made the safe over by about $100 for his next shift. The next morning, the morning was gone. He was immediately terminated.
Two women came through the drive-thru, saying they had just been to another near-by BK and that that restaurant had gotten their order wrong and wanted us to fix it. The store manager refused. The driver handed me the bag which felt pretty full, and demanded again that we fix it. Again, the store manager refused, saying the customers would have to go back to the other store. The driver then demanded corporate's number, then left. She forgot the bag XD When we opened it, it was full of napkins, some empty fry boxes and two used whopper wrappers.