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| Topic | The customer is always right |
| CableZL 01/04/21 1:09:13 PM #25: | HighOnSolar posted... Those are all stories about how people called in for issues that werent related to whatever service you provide. Its cool you have countless stories bro, but I worked in a Comcast call center for a year at entry level and have personal experience, too. If the issue is concerning your company, you cant just say Sorry I cant help you and hang up or tell them off. I literally gave a couple examples of issues that were related to services the ISP provided. 1) The one about the business customer calling about their static IP (they were wrong) and 2) The guy calling about not being able to send email (he was wrong). Telling a customer that they're wrong (or not always right) doesn't mean you're refusing to help them, simply hanging up, or telling them off. --- ... Copied to Clipboard! |
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