maybe at the level youre at. Good luck telling a customer to f*** off at entry level.
Nah, I had to do that when I was doing tech support, too.
ISP Support:
Lots of customers call in with problems not related to their internet service or ISP-provided email.
A lady called in because she couldn't log into her Yahoo email. Despite all of her ranting and raving, there was nothing I could do about that and referred her to Yahoo's support.
Lots of customers called in because their computers are slow. Nothing I could do about it, referred them to their manufacturer.
A business customer called in because they didn't know their static IP had changed months prior to the call. After 30 minutes of them complaining about the old static IP not working, they finally agreed to just try the current one and it worked the way they wanted. This meant someone on their end had already set up their stuff with their new static IP a long time before the call and they just weren't aware.
Lots of customers blame their ISPs when they get viruses. Nothing you can do about it, not the ISP's fault. Doesn't matter how much they rant and rave.
A lady called in because she couldn't get on the internet. Turns out she uninstalled her ethernet drivers. Nothing I could do about that, had to refer her to her computer's manufacturer for further support.
A guy called in because he couldn't connect to his NASCAR PC game. His internet was working. Nothing I could do about it.
A guy called in because he couldn't send email. He swore up and down it was a problem on the ISP's end. We weren't getting a bunch of calls from people not being able to send email. I set up Outlook on my computer in a couple minutes and I could send email just fine. This suggests the problem is on the user's end. He said he was an MCSE and was using that as if he was right and I was wrong. I explained repeatedly that if I can send email using the ISP's servers, then the ISP's servers are working. After 45 minutes of arguing, he finally let me remotely connect to his computer. It turns out that he went into the modem and set the firewall to "high" instead of "low," which blocks port TCP25. He initially demand I explain how that got changed, but he ended up admitting to changing it.
