LogFAQs > #949092445

My last retail job i had a customer try to return a pair of shoes. They had clearly been warn, soles were all dirty. I said no. He said "why not, your policy says you take anything back"...I informed him that wasn't our policy. He proceeded to try and explain our policy (incorrectly) to me...I finally got fed up and said "Look, i can't put these back on the floor, no one will buy them in this condition" to which he said "why not? just wipe them clean they'll be fine"..

...No, the customer is not always right and employees shouldn't be forced to put up with people like that. Stores have a policy, the employee is hired to enforce them. you can't then turn around and get upset at the employee for enforcing it in certain circumstances.

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"I devour urine just like my Portland Trailblazers, with piss poor defense."