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TopicUber Eats always messes up my orders.
TheGoldenEel
07/07/20 3:42:24 PM
#17:


WaterLink posted...
UberEats doesn't mess up your order, the store does. The driver doesn't place the order, the system does when you input it, and the driver simply says "I'm here to pick up for ______" and then they hand you the bag. Oftentimes the bag is sealed so you can't really check for accuracy. And even if it isn't sealed there is frequently no way to check. For example when I did UberEats a lot of places didn't even itemize the order on the Uber App. It would just say "Big Mac Combo Meal" but it wouldn't say what kind of drink they had, how they want it dressed, etc.

Now granted, this was a long time ago. It wouldn't surprise me if they updated it a lot so what I'm saying may be outdated. But I straight up quit doing deliveries and exclusively did passenger rides with Uber after a while because doing deliveries is a waste of time as a driver. When I went to pick something up, I would always have to wait for the food to be ready (especially at mcdonalds, my disdain for that place grew exponentially when I did ubereats). Sometimes even up to 30 minute wait times, and you don't get paid for wait time. That's just time that youre sitting there making nothing. Then finally when I pick it up, the address is like just down the block for a whopping $2-3 fare. Minimum passenger rides (even just down the road) in my city is like $4 mind you, no such thing on deliveries (and if there was, it was very low).

I could do multiple small drives or a decent long ride in the time it took me to do an average delivery for like 5x the fare, so eventually I said fuck ubereats, only passengers from now on. I honestly don't know how drivers put up with that crap.
Tbh these are mostly failures of the app, not the restaurant, and thats another problem with the apps

they often dont have accurate menu information because they dont work closely with the restaurants themselves. They just pull available menu information.

since theres that middleman between the restaurant and consumer, if they are out of something they cant easily contact the customer to update or confirm

and a restaurant doesnt necessarily have the man power to specifically time delivery orders to be ready at a certain time, and with tiny margins anyway its not worth it for them to improve that

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