LogFAQs > #932286759

MariaTaylor posted...

I can't think of a specific example that I would have called completely unreasonable.

Well since you asked...

I used to work at a restaurant that offered wine tastings. You get a small pour of either 3 or 6 wines so you can taste several as opposed to just drinking one.

I worked at this restaurant about a year and a half, and the prices of these wine tastings never changed. There was never a special. There was never any sort of discount or event or anything. The prices were constant.

One day I had a table of three or four. They ordered tastings. I prepared them and brought it to them, etc. When their bill arrived, and the customer saw the line items for the tastings on there, they insisted that the tastings were supposed to be free. I assured them the price was correct. They said I was wrong because they called ahead to ask what the wine tastings cost (red flags going up here), and that they were told the tastings were free. I knew (like 99.9%) that this was a lie because there weren't any new or incompetent people working that day. When I didn't back down and assured them that we do not give away alcohol, they also doubled down and told me they called TWICE just to double check and were told both times that the tastings were free. (Oh, because you anticipated the server was gonna try to rip you off and pocket the money??)

At that point I went and got the owner to come talk to them. And the jerks got their wine for free.

The customer's (assumed) family was clearly embarrassed by them and I could tell this was a typical outing with this individual.