I submitted a trouble ticket to Spotify support and this is all I got:
Hello,
We have some quick options we think can help you:
* Try searching our support site with your questions. * Go to the Spotify Community. Even if there isnt already an answer there to your question, you can post it and someone will answer quickly. * You can also message our support team @SpotifyCares at Twitter.
All the best, Spotify Customer Service Team
ref: <string of random characters>
Does that mean they are actually actively working on this or does their customer "support" site just generate a generic e-mail when you try to ask for help on there?
This is an auto-generated thing, no one has looked at your message yet. ---