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| Topic | Some interesting things I've learned working in a call center. |
| Pogo_Marimo 09/05/18 4:49:58 PM #9: | CharlesBronson posted... get over yourself if you tell someone they don't have a phone number on file when they think they do then they are thinking you could be looking at the wrong customer's account there not just going to give you the phone number no questions asked We confirm the policy number and address for the policy prior to asking about call back information, and we're only politely asking if they would like to put one on file. I have no problem if they even are incredulous that they don't already have one, what I find amusing is when they basically tell me I'm wrong to ask because they already have one. Because, you know, they don't. And I'm the one who would know that. And they think I'm mistaken. It's just one of those amusing circumstances of how people react to cognitive dissonance. It's rarely flattering. What can I say? --- // BEAUTY IS NOT LOVE - LOVE IS NOT MUSIC - MUSIC IS THE BEST - WISDOM IS THE DOMAIN OF THE WIZ--WHICH IS EXTINCT // http://www.last.fm/user/Pogo92 ... Copied to Clipboard! |
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