Everyone needs to go there to get stuff done. It's the only one in town.
So you get into a line with literally anyone else in the area that needs pretty much anything for their car/boat/RV/motorcycle/license/etc...
You get to the first person and tell them what you need and they give you a giant ass paper form to fill out while you wait to actually get serviced.
Usually you won't have a problem finishing the paperwork because it takes an insane amount of time to process it and so everyone before you is backed right the fuck up for 45 minutes.
Then you get to the counter and they have to go over the paper form you filled out and ask questions and shit. If you didn't do everything perfect you either have to fill out more paperwork right then and there or go back and re-do the whole thing.
If you're lucky it ends there after you pay the fee or whatever. For a license picture or registration, you'll need to get into ANOTHER line where they take more paperwork to finish whatever you needed.
The biggest obstacles to time are 1) they put everyone in the same line, and 2) everything's done with paper and people checking the papers. I've been to places where they separate lines for people that have quicker tasks like surrendering plates. If they could somehow have people do the paperwork part online and then just show up with a confirmation number or something it would definitely go a lot quicker. But the gov't has no real interest in spending any money on efficiency.
Hahahaha
Yo
What the fuck kind of system is this?
Seriously, with ours you literally just walk up to the lady, she handles your shit. No switching lines to fill out paperwork, get your picture taken, anything. The clerk you see does it all, in and out. Wham bam thank you officer. The only hurdle you really have to jump through is that they only pay in cash, so if you didn't bring any/enough you gotta jump over to the ATM real quick and take out some cash.
But she waits for you son. You don't go to the back of the line