Because I purchased the Conor/Floyd fight, which from SECOND ONE that it came online, we could not connect. When I had a house full of people come over to watch it and we missed the entire fucking thing, yeah I'm gonna call about a refund.
They refused to give me a refund, "nothing we can do" refused to acknowledge any failure of their service.
So I simply called the credit card company, who literally had so many calls about the same problem that I hardly had to explain the problem. I simply said "Mayweather" and within 2 minutes they they put that money back on the card and filed the dispute.
So when I call them today the first lady I talked to explained why and said I had to pay that $100 back to get the account unbanned. I said get fucked.
So for 40 minutes of going in circles, them refusing to admit any problems with the service, saying it could have been a problem with my service provider, getting transfered to a "supervisor" who gave me the same run around.
Hung up the phone. Fuck them, fuck the company and fuck anyone who defends these pieces of shit.
Never had such poor customer service.
That does suck and you should fight it more. It's comforting to me to know there actually is a reason, although that reason is BS. My fear is just randomly losing access to all my games and they don't know why I'm banned but there's no way to overturn it.