LogFAQs > #976958786

The problem here is DoorDash and how they operate. No one's getting treated well in what should be a simple, fuss-less process.

I'll be frank: I do not like paying money beyond what DoorDash has already taken from me besides the cost of my order. Tipping a DoorDash driver does not feel the same as tipping a driver that was dispatched directly from the restaurant that I ordered from because there is a distinction in what the duties of those two individuals entails. Someone who was sent from the restaurant delivered my food in addition to whatever else the restaurant assigns them to do when not delivering food so it is an additional duty and one that is worthy of a bonus simply by virtue of being an extra feature of giving that store your business. A DoorDash delivery driver was summoned by DoorDash to pick up an order and bring it somewhere. That was their entire duty and DoorDash should adequately compensate them for the time and resources it took to do that, even if it means their own cut of the ordeal wasn't as high as it could have been. If the user feels like the service was particularly worthy of a tip (I can't see how but I don't judge why people tip) then so be it, they can add one AFTER the delivery is completed. But the only thing a Dasher should have to consider when taking a job should be "is DoorDash paying me enough to make that run," when they see a new job pop up without any "promise" (which isn't even a factor due to post-service tip adjustment) of a high pre-tip inviting them to take that job.

But what incentive does DoorDash have to change this structure? They pay the drivers low, use tips as a "bargaining chip" for customers to tip high in order to have their food delivered as fast as possible, and then make it look like the customers are the bad guys for not tipping well enough because DoorDash are the ones skimming more than they deserve from the process.