LogFAQs > #976208651

FolkenRawr posted...

Neat, grats on the near 10 years.

My girlfriend started as a Shift Lead 6ish months ago... From what she's said, the management seems, we'll say lacking.

Having a cold brew brought home every day is nice, though. And the punkin bread is legit tippy top notch.

I've had 13 different managers, I think, it's hard to keep track. Your experience will differ VASTLY depending on store, coworkers, and manager. The old saying, "people don't quit jobs, they quit managers," is definitely true at Starbucks. Some have your back, some are down in the trenches with you, some are corporate slimeballs that couldn't steam a latte and can't actually manage.
Yeah, some of our pastries are way underrated. Try the pumpkin cream cheese muffin, especially if you can get one for free.

YugiNoob posted...

Two questions regarding the name procedure:

1) What do you do if a customer absolutely refuses to give you their name?
2) Have you ever intentionally put a different or weird-sounding name on an order if the customer was particularly rude? Like so that they may not recognize when their order is up and end up waiting longer than they needed to.

I ask about #2 because I would inconvenience asshole customers when I worked at McDonalds. Like I would call their order but if they werent paying attention I wouldnt make the effort to call them again, and when they came up to throw a hissy fit asking whats taking so long, I would truthfully tell them I already called them lol

1. Most baristas would probably leave it blank. I have enough customer experience I'd just ask something like, "Would you like to be Batman today? I just need a name for the order, it doesn't have to be yours." If they still refuse, I'd probably type, "noname."
2. Rude? No. No reason to create conflict.

I did once have a rude customer who wouldn't speak up and said her name was "mmmmzy." My coworker heard and asked, "Crazy, is that your name? C-R-A-Z-Y?" She just nodded, so he put it on the cup. Of course, her name was "TRACY" and she was PISSED.
If a customer is joking around, I might joke around with their name. "Bob? Oh, short for Bobert! Cool!" "Drink for A-a-ron!" I actually got a guy named "Kane, like the wrestler," today and we talked about the Rock coming back to WWE.
The only people I've ever purposefully made wait in line are people who try to order stuff at the handoff, especially waters. It depends on the store and how busy it is.
And, yeah, if someone doesn't pick up their drink after the second time I YELL it out, I'm not going to keep bothering. Don't have time for that. It's kinda hard to get other baristas used to projecting their voice, though, and many will just call out the drink without the name. But then there's always the chance someone grabs the wrong drink which just means you're remaking at least two more drinks.