LogFAQs > #974302374

I never worked for a call center, but my department is adjacent to call center work, so I'm pretty familiar. It's bad, but I think it gets too much of a bad rap. The young people thing mentioned earlier is real; I made a lot of friends with call center employees. I think it's also really good for getting you experience with customers; I don't think I can be phased by customers any more.

The worst thing is definitely the unpredictability of the calls. Some calls can just go on and you never know what customer you're going to get when you pick the call up. You also kinda have to know everything so that you can direct them at the right place, which makes training really annoying. Especially since call centers tend to have high turnover, so you constantly need to train.