LogFAQs > #969441810

Yopster posted...

The thing I noticed the last few times I've gone they prioritized online orders before customers in store. I waited 5+ minutes while they filled online orders while I stood there then the guy in front of me ordered a crap ton of meals. By the time I got up to order they were out of everything. The best part is none of the online orders picked up their food while I was there. The worst part was the guy behind me started talking to me because it was taking so long lol.

I've griped about this before: they're overwhelmed with online (and everything else). In my case it has been the opposite. I ordered online a couple times and had to wait 10 minutes past the promise time. Annoying, but not the end of the world. Then came the time I learned from the above and went in a full 10-15 minutes past the promise time. I watched the guy I walked in with wait through line, get his burrito, and leave. And then someone else do the same thing. There were 20+ people standing around waiting for online orders.

For just about the only time in my time I walked to the register and complained.
"Look, these people are 30 minutes past the promise time: you need to fill these orders."
"I'm sorry sir there's nothing I can do"
"Are you the manager on duty?"
"Yes"
"Then there is: you can tell the assembly line to stop making burritos for people who just walked in and instead fill our orders"
"I'm sorry sir there's nothing I can do"
*incredulous stare*

They were decently staffed that day, also. Shitty job, I'm sure, and I can't fault employees beyond the (I'm sure inexperienced) manager...but Chipotle seems broken beyond repair these days.