LogFAQs > #966203077

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TopicUgh I went 'Karen' with Uber Customer Service chat.
Darkinsanity1
06/29/22 12:06:26 PM
#8:


Dingydang166 posted...
See no, I disagree. I GUARANTEE Rep 1 was actually following company policy and Rep 2 was either the ignorant one or just didn't give a fuck. If I was rep 1 I would be fucking pissed.

It's annoying as shit to spend 20 minutes arguing with a customer because of a company policy you HAVE to follow (places like this always monitor your shit), just to have some little fuckwad just say "Ok here you go". And now when that customer calls back again they are just going to expect to get their way again because "ummm the rep did it last time do it again".

Change the policy. It isn't rep 1's fault.
Yeah, this too. The real problem is the lack of consistency, we dont know if that's the case or not but you're right, there is a good chance that it is the case lol

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