LogFAQs > #966202825

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Topic	Ugh I went 'Karen' with Uber Customer Service chat.
The X Dawg 06/29/22 11:56:13 AM #1:	By asking to speak to a supervisor. Little ashamed of myself, but it was frustrating. Prepare for a long post you don't care about and probably won't read. But this is BlogFAQs damn it! Amex gives me $15 credit each month with my card. Credit expires at midnight when the month turns over and then you get new credit. On May 31st I place a cookie order so I can give the cookies to a food pantry or someone on the streets as I don't want the credit to go to waste that month. I look today and apparently it wasn't processed until June and so, it was deducted from my June credit. Chat 1: Me - Hey this is what happened. Rep - Looks like you ordered on May 31 and it was processed in June. Me - Weird. Well the credits are supposed to be good through the month, it was deducted following me placing the order, and so with me being an ignorant customer, it shouldn't matter when it is actually processed in your end. That's your system. Rep - Yes the credits are good through the month, but your order was processed on June 1. The credits that were deducted were an authorization hold. We recommend placing your order 48 hours before expiration. Me - Then they aren't really good for the entire month if they can only be used for 98% of the month. No where in the terms and conditions does it state that or that there is a processing lag. Me/Rep - Proceed to go in circles for 10-12 more messages. Me - OK, well is there someone else I can chat with or a number I can call to escalate this? Rep - You have reached the highest level of support and we currently do not have phone support. We appreciate your patience and understanding and we are sorry that this isn't the result you were looking for. Since nothing else can be done, I will be disconnecting. It asks me if my issue was resolved, I click no, and it sends me to another rep. Chat 2: Me - Hey this is what happened. Rep 2 - Thanks for being a loyal supporter! Let me check real quick. Rep 2 - Sorry for the wait and inconvenience, we have credited it back. Thanks again! <cite>The X Dawg posted [p:966202825] in Ugh I went... [t:80075791]...</cite> <quote>By asking to speak to a supervisor. Little ashamed of myself, but it was frustrating. Prepare for a long post you don't care about and probably won't read. But this is BlogFAQs damn it! Amex gives me $15 credit each month with my card. Credit expires at midnight when the month turns over and then you get new credit. On May 31st I place a cookie order so I can give the cookies to a food pantry or someone on the streets as I don't want the credit to go to waste that month. I look today and apparently it wasn't processed until June and so, it was deducted from my June credit. Chat 1: Me - Hey this is what happened. Rep - Looks like you ordered on May 31 and it was processed in June. Me - Weird. Well the credits are supposed to be good through the month, it was deducted following me placing the order, and so with me being an ignorant customer, it shouldn't matter when it is actually processed in your end. That's your system. Rep - Yes the credits are good through the month, but your order was processed on June 1. The credits that were deducted were an authorization hold. We recommend placing your order 48 hours before expiration. Me - Then they aren't really good for the entire month if they can only be used for 98% of the month. No where in the terms and conditions does it state that or that there is a processing lag. Me/Rep - Proceed to go in circles for 10-12 more messages. Me - OK, well is there someone else I can chat with or a number I can call to escalate this? Rep - You have reached the highest level of support and we currently do not have phone support. We appreciate your patience and understanding and we are sorry that this isn't the result you were looking for. Since nothing else can be done, I will be disconnecting. It asks me if my issue was resolved, I click no, and it sends me to another rep. Chat 2: Me - Hey this is what happened. Rep 2 - Thanks for being a loyal supporter! Let me check real quick. Rep 2 - Sorry for the wait and inconvenience, we have credited it back. Thanks again! </quote> ... Copied to Clipboard!
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