LogFAQs > #966194469

Dingydang166 posted...

I def didn't read the other 10 pages in the topic just OP so I don't know what the vibe here is, but nah you definitely shouldn't have refunded him for the sole fact that the reason he did that is because people like you just give in. If we all do our parts and stop giving in to these dumb fucks then they will finally stop. This was a golden situation too. You had company policy on your side and your boss didn't pick up the phone. You were in control here completely but it just sounds like you got lazy so you gave in. If we all do our parts and stop giving in to these dumb fucks then one day they will stop, or at the very least we can save a few of our poor retail brothers from this hell.

But that starts with YOU stopping. You stopping giving these assholes what they want just because they whined enough.

The last few pages have been people agreeing with the customer, saying I should have given a refund and I'm a bad manager, I should have given him all his money back, credit, and 4 pizzas as compensation lmao. You can tell these people have never worked in situations even remotely like this in their life. Armchairing how they would have handled things when they haven't been in any position of authority.

[LFAQs-redacted-quote]

Thanks. It was, but I've had worse. There was the day I almost died on the job, after all.

bigtiggie23 posted...

I do agree with the part about not giving out private info. I was a supervisor at DQ years ago. This lady got pissed about something, I think her custom cake wasn't done right. She started yelling at me, which I listened to, until she demanded my last name and home phone number. I said no to both, my first name is all the information you need if you want to complain about me. Then she wanted the head manager's full name and home phone. I told her I can't give that out, he will be here in the morning if you wish to come in or call. She was cussing at everyone when she left. Never heard anything from the boss either.

I give out my full name if asked, just so there isn't any confusion(despite there being only one person with my name in our area lmao). But I never risk or endanger my coworkers. People can be shitty, and I don't want to give out names for reasons that could end up with harassment or anything similar. I give them the time my boss will be there, if they want, but that's about it.