LogFAQs > #966193763

RedRanger posted...

Judging by TCs responses and complete bungling of this easy interaction, I assume hes a shift manager.

Supposedly the Pizza Hut organizational structure is Area Manager > Store Manager > Asst Manager > Shift Manager > Team Member.

I assume the customer was probably asking for the Store Managers or Area Mangers contact information. And while I believe there is a policy for not giving out these peoples personal information, they undoubtedly have professional contact information for cases like this. As a Shift Supervisor, I assume TC simply didnt know how to contact the Area Manager and also didnt know how to properly direct a complaint.

This was such a needless fuckup that TCs entire stores training should be called into question. Clearly that store has a bad manager and its trickled its way down to the employees.

Some of your info is correct, and some is incorrect.

We are not supposed to give out employee information unless it's from a source we are given permission to give the info to(fellow manager, co-worker, etc). I do have the contact information for my boss, my boss's boss, and my boss's boss's boss(I definitely don't contact him though lol). I'm pretty friendly with all of them. I'm a shift manager, but that's mostly because(despite being asked) I've not really wanted to become an RGM(that is what you're referring to as a Store Manager in the little bit above, and assistant managers are basically just shift managers that have an extra title, it's mostly just there for fluff) at a different store. I enjoy the store I work at.

The customer directly said supervisor, which is why I said as much. It's a vague term, but I assume he meant either my boss's info(which I'm not allowed to give out) or my boss's boss(which I am not allowed to give out). I did tell him there's a pizza hut support line on the phone, but he demanded my supervisor's information over that. I can't really do much in that situation lol.

And we're also the best Pizza Hut in the region, in both training and staff, as said by numerous people.

But, of course, a few people who are playing armchair manager are much much much much better than me lmao