LogFAQs > #966185828

Judging by TCs responses and complete bungling of this easy interaction, I assume hes a shift manager.

Supposedly the Pizza Hut organizational structure is Area Manager > Store Manager > Asst Manager > Shift Manager > Team Member.

I assume the customer was probably asking for the Store Managers or Area Mangers contact information. And while I believe there is a policy for not giving out these peoples personal information, they undoubtedly have professional contact information for cases like this. As a Shift Supervisor, I assume TC simply didnt know how to contact the Area Manager and also didnt know how to properly direct a complaint.

This was such a needless fuckup that TCs entire stores training should be called into question. Clearly that store has a bad manager and its trickled its way down to the employees.