LogFAQs > #966139906

Working my usual shit at Pizza Hut. It's a pretty bad day, one of my drivers had his car broke down, two people called out sick. Which is pretty vital when it's a busy day and you need everyone. But whatever.

So, as expected, I ran out of Pan dough. I was too busy to call the customer back and ask if they wanted to cancel, but I noticed we got an order for medium pan. A medium handtossed came out instead, because we had no more medium pan.

Guy comes up, I tell me what happened. "Sorry, but I ran out of medium pan so I replaced the pizza with a medium handtossed." He said he was fine with it, he looked over the pizza and I even offered him a side of ranch as compensation. He took it and went on his way with a smile.

Half an hour later, I get a call. Same guy. He said he wasn't happy with the pizza, I should have called and told him, he wants a full refund.

I say it's a bit harder after I already cashed out his order, but so long as he didn't eat the pizza, I'm allowed to refund the entire order provided he brings it in.

Then he said he ate a slice already(and when he did bring it in, he ate multiple bites of one slice down to basically the crust). I said unfortunately I couldn't refund him, but I could offer him a full credit refund(plus a bit more) just because I felt, personally, it was a mistake on my part. He got angry and said he was bringing in the food and wanted a full refund.

He comes in, interrupts while I was dealing with a customer and lays the stuff out on the counter. I deal with the customer and check the damage, see there is significant bites taken out of the pizza, and tell him I'm not supposed to refund if there's bites taken out. He says he works retail, doesn't want to be a jerk or be rude.

Then he asks for my 'supervisor's infornation'. I said I'm unable to give that info out, as it's private info and I'm specifically told not to give out employee information. It's pretty explicit. I tell him my full name and job title, but he demands my boss's info. A customer comes in and I tell him I need to deal with the customer so I can handle him fully. He immediately began talking Spanish to the customer, which I assume he did because I'm white as hell. The customer wasn't speaking Spanish to me, it was English. I assume he talked shit about me, because when I handed the pizza to them, they checked it over thoroughly.

He then begins taking pictures of a thing for food safety we have in the front of the store, among other things. I tell him that he's not allowed to do that without permission, it's private property and I am not afraid to get the authorities involved. He says to do so, but the day was frustrating enough as is. I call my boss to ask what she'd do, and I get no answer, and I don't want to deal with the police so I just make a call to refund him to get him to leave. Before this, he was consistently raising his voice and cursing at me.

He says 'I thought you couldn't do it' and I clarify that I'm doing it to be nice, and that I am not supposed to. I refund him, but I'm unsure if I was supposed to do so WITH the tip he tipped, as I already gave that to the cook(I always tip my cooks because they have the hardest job by far, and never get recognition). But he mentions it, so I give him the tip out of my own money.

He comes back in later to demand my name(I wear a name tag in full view for everyone to see ffs) and when my boss will be in. I tell him just so he'll leave, and talk to my boss about it.

Fuck I don't know what I could have done differently in this situation. Did I handle it well?