LogFAQs > #884748829

KiwiTerraRizing posted...

How is it time wasting? It's your job and you get paid.

I get dealing with people of lower intelligence can be frustrating. But I hear from IT how "stupid" everyone is more than any other department and it's constant.

I think when you're an intelligent person and you have pursued a specific career path it's usually not simply because you wanted to do whatever would earn you a reasonable wage, even if that is generally the main reason. These are people who have a passion for certain kinds of technical work, and usually that doesn't include simple queries that could be troubleshooted fairly easily. But they spend most of their time with simply queries like this which eats into the work they really want to do and are best spent doing.

I think IT has a pretty unique problem with this because of the sometimes direct business-to-customer dynamic, rather than b2b.

I mean every profession has this problem, but usually you'd deal with someone somewhat versed in the material. An architect wouldn't have to answer directly to one of the tenents in a building he designed on where the fire escape is. But in IT, you'll sometimes have a senior sys-admin with 20 years under their belt trying to explain to an irate customer how to reset their password.

You are right though, IT people really can be smug as shit about this. I think it's a defense mechanism because IT people are treated in a fairly antisocial way too.
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