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Topic	Do you think "the customer is always right?"
Syntheticon 06/29/17 10:32:19 PM #40:	WhiskeyDisk posted... As a general rule, the louder a customer is, the more wrong they are but I've never seen a manager that didn't bend right on over for a customer no matter how wrong the customer was. That's not always the case-if you've been screwed over then you should get loud until it's fixed-the issue there is who's 'right' is always very subjective. The one constant I've found is that the most painful and time consuming customers are often the ones that spend the least/have the least value and the ones that have the cash just get what they want and get out with minimal fuss. There are exceptions of course but it's been pretty reliable for over a decade. <cite>Syntheticon posted [p:882063565] in Do you thi... [t:75513648]...</cite> <quote><cite>WhiskeyDisk posted...</cite> <quote>As a general rule, the louder a customer is, the more wrong they are but I've never seen a manager that didn't bend right on over for a customer no matter how wrong the customer was.</quote> That's not always the case-if you've been screwed over then you should get loud until it's fixed-the issue there is who's 'right' is always very subjective. The one constant I've found is that the most painful and time consuming customers are often the ones that spend the least/have the least value and the ones that have the cash just get what they want and get out with minimal fuss. There are exceptions of course but it's been pretty reliable for over a decade.</quote> ... Copied to Clipboard!
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