LogFAQs > #882036122

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Topic	Do you think "the customer is always right?"
OhhhJa 06/29/17 2:36:21 PM #22:	Golden Road posted... "The customer is always right" and "the worker is always right" are both pretty bad policies. Turns out they're both wrong a lot. Maybe 60-40 in the workers' favor, but that's still a lot of wrong workers. Naw in my personal experience, I'd say the employee is right the overwhelming majority of the time. Usually, when a customer is bitching it's bc the customer fucked up and they're pissed off and taking it out on the employee. <cite>OhhhJa posted [p:882036122] in Do you thi... [t:75513648]...</cite> <quote><cite>Golden Road posted...</cite> <quote>"The customer is always right" and "the worker is always right" are both pretty bad policies. Turns out they're both wrong a lot. Maybe 60-40 in the workers' favor, but that's still a lot of wrong workers.</quote> Naw in my personal experience, I'd say the employee is right the overwhelming majority of the time. Usually, when a customer is bitching it's bc the customer fucked up and they're pissed off and taking it out on the employee.</quote> ... Copied to Clipboard!
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