LogFAQs > #881812920

So we had a pretty crazy storm yesterday and it looked like lightning either hit my apartment building or very close to it. It knocked the internet out and its been down since. I have Charter spectrum.

I was on the phone with customer service today for 3 hours before they were finally convinced the issue was not my modem/router/PC. They said they would need to send a tech but the earliest they could do that was the evening of July 8th. I definitely don't want to wait 2 weeks to get internet access so I'm going to call back tomorrow and here's what I'm thinking I'll tell them:

1. Send a tech within the next 1-2 days
2. If there are truly no techs available until July 8th, refund at least half of my bill
3. Threaten to cancel if they won't do either of those. (I am not under a contract)

Anyone been in a similar situation? What's my best course of action?
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