LogFAQs > #881809511

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Topic	ITT: Things shitty customers say
markconigliaro 06/25/17 10:27:25 PM #83:	Slaya4 posted... (Closes at 8) /Customer comes in at 758 Can I have 5 complicated orders? /Takes 10 minutes to complete order /Customer doesn't tip Or worse Its cool. You can have it for free on me Thank you. /Doesn't tip Relating to this, customer comes in 5 minutes before closing, orders: "That will be $4.23" "Come on, your closing soon, can't I just have it?" "Nope" "What are you going to do with it? Throw it away? Why not just give it to me?" Yes I am going to throw it away (pizza), no I'm not going to give it away. I can always say there's cameras, management, normal reasons, but the real reason I learned very early in my fast food career. If you give someone free food at the end of the day, they will NEVER come in the middle of the day and pay, and will ALWAYS be right at your counter, every night, begging for free food. If word gets out that I give away free food at night (and it has before, I had to shut that down), I'll have lines of people asking for free things before closing. You give a customer an inch, they take a mile. I've given customers a discount because I'm in a good mood that day, and then another day they come, get the same thing, and I don't give them a discount, so they say "but last time you gave it to me for less", and that's the last time they will get a discount. A general rule for me was if any regular, non elderly/veteran person ASKS for a discount, they don't get one. Usually it starts with "come on..." "so can you give me..." "since it's so late...". If you get a discount, it's because I'm feeling nice, or you were a cool customer, but it's my choice. But basically demanding a discount for no reason at all, and getting mad when I don't, nope. And if you keep pushing it after I said no, I'll make sure my coworkers don't give you a discount either, because I know you'll try with them too. Keep in mind that these discounts are only 10% off, basically nothing, but people will get FURIOUS over that. --- I am a juggler/prop manipulator/fire performer, I'm awesome, here's my channel: http://www.youtube.com/user/markconigliaro <cite>markconigliaro posted [p:881809511] in ITT: Thing... [t:75496603]...</cite> <quote><cite>Slaya4 posted...</cite> <quote>(Closes at 8) /Customer comes in at 758 Can I have 5 complicated orders? /Takes 10 minutes to complete order /Customer doesn't tip Or worse Its cool. You can have it for free on me Thank you. /Doesn't tip</quote> Relating to this, customer comes in 5 minutes before closing, orders: "That will be $4.23" "Come on, your closing soon, can't I just have it?" "Nope" "What are you going to do with it? Throw it away? Why not just give it to me?" Yes I am going to throw it away (pizza), no I'm not going to give it away. I can always say there's cameras, management, normal reasons, but the real reason I learned very early in my fast food career. If you give someone free food at the end of the day, they will NEVER come in the middle of the day and pay, and will ALWAYS be right at your counter, every night, begging for free food. If word gets out that I give away free food at night (and it has before, I had to shut that down), I'll have lines of people asking for free things before closing. You give a customer an inch, they take a mile. I've given customers a discount because I'm in a good mood that day, and then another day they come, get the same thing, and I don't give them a discount, so they say "but last time you gave it to me for less", and that's the last time they will get a discount. A general rule for me was if any regular, non elderly/veteran person ASKS for a discount, they don't get one. Usually it starts with "come on..." "so can you give me..." "since it's so late...". If you get a discount, it's because I'm feeling nice, or you were a cool customer, but it's my choice. But basically demanding a discount for no reason at all, and getting mad when I don't, nope. And if you keep pushing it after I said no, I'll make sure my coworkers don't give you a discount either, because I know you'll try with them too. Keep in mind that these discounts are only 10% off, basically nothing, but people will get FURIOUS over that. --- I am a juggler/prop manipulator/fire performer, I'm awesome, here's my channel: http://www.youtube.com/user/markconigliaro</quote> ... Copied to Clipboard!
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