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| Topic | Interesting article about wealthy millennials ditching Amex for Chase |
| CountessRolab 05/11/17 10:21:07 PM #7: | “Traditionally, American Express succeeds because of its customer service,” said David Robertson, publisher of the industry newsletter The Nilson Report. “They can book travel for you, they have concierges to recommend the best restaurants. If you leave your reading glasses inside a hotel room in Budapest, Amex will get them mailed back to you. No one else does that.” Millennials, however, don’t really need travel agents or concierges: They have Priceline and Yelp. Nor are they traditionally fans of opera, ballet, Dom Pérignon tastings, or the other high-culture events Amex can get cardholders into. If you leave your reading glasses in Budapest, it’s probably faster to order new ones from Warby Parker, which is pretty cheap to begin with. --- ... Copied to Clipboard! |
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