LogFAQs > #876938262

Lightsasori posted...

Yeah I don't necessarily think it's random either. If what they're claiming about using a computer is correct, they probably install some algorithm to decide who should get the boot. Though I don't think they'll ever reveal the process in how they do it because it's probably something really stupid.

When they mentioned the computer, I thought of the employee just using a computer to scan through passengers' info to reveal which ones were travelling alone, which ones paid the least due to redeemed miles, and things like that. I'd be really surprised if there is any algorithm in place. I've worked for large organizations before and sometimes (Ok, many times) decision making for sticky situations involve some vague policy and is discretionary on the part of the employee. I don't know if it's done that way because it's hard to anticipate all potential scenarios or if it's because the organization wants to be able to blame the employee when things go wrong.
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