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Topic	Have you ever worked for a retail manager who actually believed that "the
SauI_Goodman 02/28/24 12:51:37 PM #50:	Shamino posted... The problem, as I was told, was that if someone has a good experience they aren't likely to tell anyone, but if they have a bad experience they will tell 10 people. Sooo...the solution to avoid all the negative "press", as it were, is to take the default position that the customer (or Guest, barf) is correct. "That walmart wouldnt return my item thst I bought at target! Fuck them!!!!!" Makes you look like a dumbass. With customers it's all within reason. Thats not reasonable. If they want to tell their friends so be it. Their friends can determine if they're being a jackass or not. As for me I was very reasonable but some things are just bullshit. --- Italian, French, German. <cite>SauI_Goodman posted [p:979092997] in Have you e... [t:80706975]...</cite> <quote>Shamino posted... </cite><quote>The problem, as I was told, was that if someone has a good experience they aren't likely to tell anyone, but if they have a bad experience they will tell 10 people. Sooo...the solution to avoid all the negative "press", as it were, is to take the default position that the customer (or Guest, barf) is correct.</quote>"That walmart wouldnt return my item thst I bought at target! Fuck them!!!!!" Makes you look like a dumbass. With customers it's all within reason. Thats not reasonable. If they want to tell their friends so be it. Their friends can determine if they're being a jackass or not. As for me I was very reasonable but some things are just bullshit. --- Italian, French, German.</quote> ... Copied to Clipboard!
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