LogFAQs > #979074752

Ohhhh yeah
Had an incident once where one of our associates refused to return a Nintendo d.s. or something because the serial number said it was bought at target not walmart. Customer threw a tantrum and asked for thesupervisor. So the supervisor on duty told her to return it. She ends up calling me cause she knows i wouldn't return it under any circumstances, but I'm not on duty so I just tell her to follow the on duty supervisors instructions. She was worried about getting fired for returning something that wasn't bought there so I just assured her that nothing would happen to her because she was just following instructions. The other supervisor is all like " hurr hurr customers always right!"
And I'd always tell her in these specific cases they're not customers. They're customers of whatever store they came from.