LogFAQs > #978985355

Lopen posted...

Honestly that's pretty standard practice for IT company swap overs. Old IT being involved in the transition is minimized and often aren't actually directly informed it's going to happen until the new IT has already gotten in and changed a bunch of passwords if it's expected the existing IT provider will be bitter-- I'm guessing it's probably seen as a security risk and if the old IT is too involved then they might be able to still access things they shouldn't be able to after the transition is complete.

(I personally think it's silly because no IT provider cares enough about sticking it to their old employer to be sued, but I'm guessing that's the theory).

Source: Worked for an MSP and currently run my own IT business and every single IT provider transition (over 10) I've been involved in has been that way. Sudden and with minimal interaction with the old IT.

As an accountant that works with IT service providers this all sounds crazy to me. There's often so many little back end systems and connections that most people have no idea even exist except for the few people that maintain it. I don't understand how transitions like this could happen if there isn't a relatively transparent transfer of process knowledge and keys. Seems like half of things might get covered and the other half will be wheels that keep spinning until they fall off due to lack of oversight, which could take 1 day or 6 months depending on the process.