LogFAQs > #978983903

Lopen posted...

Honestly that's pretty standard practice for IT company swap overs. Old IT being involved in the transition is minimized and often aren't actually directly informed it's going to happen until the new IT has already gotten in and changed a bunch of passwords if it's expected the existing IT provider will be bitter-- I'm guessing it's probably seen as a security risk and if the old IT is too involved then they might be able to still access things they shouldn't be able to after the transition is complete.

(I personally think it's silly because no IT provider cares enough about sticking it to their old employer to be sued, but I'm guessing that's the theory).

Source: Worked for an MSP and currently run my own IT business and every single IT provider transition (over 10) I've been involved in has been that way. Sudden and with minimal interaction with the old IT.

In a normal MSP situation where theyre essentially faceless contractors, thats similar to my experience too. When I worked directly for them and we needed to subcontract out a project or program we would do basically the same thing.

Its just the fact that I literally worked for them that makes it seem so fucked up.

Even recently Ive had people assume I still worked for the original company, there are close to 1000 employees and theyre all on a first name basis with me. I still have my original office with my name and everything lol.