The following is the transcript of my attempt at contacting EA support.
Subject
My Xbox Live account has been hacked thanks to this website. The guy has been playing FIFA and bought the EA Sports Season Pass in my name, and I'm out 75 bucks for it. My gamertag is Sven Georgeson. I'd like to know what EA is going to do
Chat Transcript 09/26/2011 09:34 PM
Hi, my name is Vikas. How may I help you?
2300552342: Did you see the big thing I wrote already
2300552342: Gee this is helpful
Vikas: I would request you to please elaborate.
2300552342: Somebody hacked my Xbox Live account, bought 6000 Microsoft points, and used them to buy EA products like FIFA 12.
2300552342: My GT is Sven Georgeson. The person who has been playing FIFA isn't me.
Vikas: I would request you to please contact X-box support for that.
2300552342: It has come to people's attention that it all comes back to EA, so we think EA was the one that was actually hacked.
2300552342: I've been in contact with Xbox support. I just wanted to go to EA themselves and see if they have any kind of statement on this.
2300552342: I want this bastard in jail, you know?
Vikas: I would like to inform you that we would be unable to help you on this and please contact X-box support for that.
2300552342: I would like to inform you that you type like a robot and don't seem like a real person.
'2300552342' disconnected ('Concluded by End-user').
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Kiwi