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| Topic | Is this poor customer service? |
| Conker 09/16/18 2:32:25 AM #25 | ghettoraider81 posted... The time the store closes is the time it is closed for business. That is the time guests should be out of the building. How could they know that for a fact? Funny enough when I spoke to the manager today and I brought up laziness, they said the rep isnt trained to service devices like that which is why they put it on me to be ready for return...yet how could the rep know for a fact how long it would take then? Contradict yourself there and I called them out on it, they came up with another poor excuse that it doesnt matter how long it would take but that it was already getting to be closing time. So had it taken 2mins, they were still arguing with me that their rep could be late getting out of work and thats not fair to them and I should have everything ready. Which again, I could have had I known they would be so long with another customer and it had to be as they said, even though I checked online and nothing says I had to reinstall the OS anyway. They argued it has to be in same condition purchase to return...ironic, I decided to return it without the wall adapter cuz I could use an extra. They only charge $20 for a USB-C Apple charger, those things are $70! So they allowed me to return it with a missing part but complained over the OS. The manager had nothing to say about that. Also, while I reset in their parking lot there were customers I saw walking out with bags 10-15mins after close, maybe there were others but I took off around 20mins. Because its a return and your customer service person wants to be done shouldnt change anything in regards to being open. You can argue a sale makes them immediate money and a return doesnt but I often spend $3-5k a year at Best Buy. Im not saying thats crazy but Ive been elite pro for years. Think going to BB to get deals or same day, etc. still? Ill absolutely consider shipping now. Does BB care, probably not, but maybe theyll continue hurting and these shitty CS reps will be crying when they close up shop like Toys R Us and shit. I have worked in sales and I absolutely get their excuses to a degree...yet Ive always taken care of customers and never been hugely inconvenienced by it, so maybe I just have better customer service, patience, and consideration. And yes, Ive stayed with shitty customers 30+mins past close before to get them taken care of and it has never caused me grief. --- If you don't want to argue about something, take the initiative and stfu. Lets Go: Lions, Red Wings, Tigers, Pistons! |
| Topic | Is this poor customer service? |
| Conker 09/15/18 11:17:25 PM #18 | Squidkids posted... store side here, they do not have to go above and beyond to take care of your issue. When did you buy the laptop from them anyway? Well, I suppose I should have stood my ground and made them just take it back as is and said it was defective. At that point theyd have had to say I was lying since they couldnt. prove otherwise. Would have saved everyone time. And then I realize why people prefer to be dishonest and shady in life. Also, I can acknowledge they dont have to go above and beyond...they did nothing though. Told me a presumptive timeframe they couldnt do something. They never looked at the computer outside of seeing the OS not installed completely (from the install page that has the bar/time estimate if you know Macs). Had they started helping shortly before close rather than saying that could take forever on their slow wifi and they dont take returns after close, its different than, We can see if we can take a return since you were waiting behind that other customer.. Instead getting a condescending response about I can sit in my car to finish and they open at 10. Thats the primary issue I have. Had they waited a few minutes, been like...oh jeez this is going to take a long time, sorry but we do have to close up. Ive worked at restaurants, retail, management, merchandising, and various other retail related fields now and I dont think there is anything wrong with being there close to close and going over by a reasonable 10-15mins as long as someone tries. --- If you don't want to argue about something, take the initiative and stfu. Lets Go: Lions, Red Wings, Tigers, Pistons! |
| Topic | Is this poor customer service? |
| Conker 09/15/18 11:10:56 PM #16 | Blue_Dream87 posted... Where they fucked up was not alerting you that they couldn't help when you got in line. Understand both sides but they were rude about it. Complain to upper management and try to be mindful of your time. Or call ahead. Well, they didnt even acknowledge I was there...the girl acted surprised when I was standing there shortly after her last customer and raised my hand to get her attention. Probably one track mind focused on getting done with work. I might escalate it to upper management but honestly not worth my time anymore. Then again, I did have to spend about 40-45mins extra to return it. Then Im just being petty. --- If you don't want to argue about something, take the initiative and stfu. Lets Go: Lions, Red Wings, Tigers, Pistons! |
| Topic | Is this poor customer service? |
| Conker 09/15/18 11:08:04 PM #15 | eggcorn posted... Dash_Harber posted...IdiotMachine posted...Your fault. Who goes to a store to return something complicated with only 20 minutes to spare? Cutoff to enter a store is closing time. If they wont help someone in a line 20mins before closing time, there should be some kind of expectation given. Closing time generally means when they shut the doors so you cant enter...thats it. Many businesses are considerate to if you come in right before close you will get served. Funny, I come from this industry and I always attempt to help or solve someones issue or complete a transaction, and its never been a problem. Is it slightly annoying if Im there an extra 10-15mins? Yeah, but I get paid in some way and the person leaves happy and taken care of. If they are banging on a locked door 2mins after closing time, its obviously a different story if you dont open up for them. --- If you don't want to argue about something, take the initiative and stfu. Lets Go: Lions, Red Wings, Tigers, Pistons! |
| Topic | Best way to get a girl to stop talking to you? |
| Conker 09/15/18 9:57:22 PM #15 | Flockaveli posted... Talk about your girlfriend all the time. That is the exact opposite of what someone should do. That literally helps turn others women into obsessive jealous stalkers. --- If you don't want to argue about something, take the initiative and stfu. Lets Go: Lions, Red Wings, Tigers, Pistons! |
| Topic | Is this poor customer service? |
| Conker 09/15/18 9:52:48 PM #11 | SophieLuvsTofu posted... Conker posted...SophieLuvsTofu posted...I mean I used to do retail and used to hate when people came in 20 mins before closing but I get it some people don't have time in the day... Oh yeah, I figured you meant that. And I do get both sides, its just unfortunate when you arrive somewhere with enough time and theres another slow customer ahead of you. Its not your fault or the reps, but then I think everyone in the situation should have a little understanding. Thats where I feel its poor customer service. I guess had they helped and we finished the transaction 10mins after close, Id have left happy and theyd have been (slightly) inconvenienced...but is it ruining their night? They still had to be there for closing duties. Good business do go that little extra to take care of and not inconvenience customers so you can get home to watch TV or get your drink on. Giving an expectation that if it takes more than 10mins they have to close up, Id have been fine. Not even giving an opportunity and being rude is what gets me. --- If you don't want to argue about something, take the initiative and stfu. Lets Go: Lions, Red Wings, Tigers, Pistons! |
| Topic | Is this poor customer service? |
| Conker 09/15/18 9:43:06 PM #9 | pinky0926 posted... As unfortunate as your personal circumstances are here, consider that the guy who would have dealt with you gets this literally every day. Quite literally every day someone comes in with something pressing that takes 30 minutes, 10 minutes before closing. I work in a similar environment and get that every day, and I finish up with the customer every day and my manager has no problem with it and doesnt make excuses to the customer to go home. --- If you don't want to argue about something, take the initiative and stfu. Lets Go: Lions, Red Wings, Tigers, Pistons! |
| Topic | Is this poor customer service? |
| Conker 09/15/18 9:42:14 PM #8 | SophieLuvsTofu posted... I mean I used to do retail and used to hate when people came in 20 mins before closing but I get it some people don't have time in the day... Well, Id been trying to get in to return the item for the past week but I often work til 8:30, share a vehicle, and had been out of town on work. I get none of that matters to a rep, but then as a customer I can say the same thing...if I came in with plenty of time and had to wait cuz of your slow ass with another customer, get it done now and dont give excuses that you were busy. Take the return, hell say its defective and send it back to Apple if you want, youre a glorified cashier at that point and dont have to take any responsibility or debate return policies. Had they just said that 5mins before close that they could help and could wait up to 5-10mins, itd have been done and they could go home. I sat in the parking lot working on it for 10mins to finish it and none of them left for over 20mins just cuz I was curious when theyd be out. Fact is one person finishing up with me wouldnt have affected the store closing up as a whole. Its just being petty at that point and inconveniencing me to not provide good customer service. --- If you don't want to argue about something, take the initiative and stfu. Lets Go: Lions, Red Wings, Tigers, Pistons! |
| Topic | Is this poor customer service? |
| Conker 09/15/18 9:35:39 PM #6 | Schwarz posted... Kind of on the store's side here. If you need to do a return for electronics and they need to verify a bunch of stuff along with that... come in with more than twenty minutes left on the clock. Why cut it so close? No one wants to start a big customer project when it's almost time to head out for the day. Which I have empathy towards that, I have been in sales (worked for Verizon, ATT, managed a store) but we always took the time to finish up with a customer if it wasnt them literally just coming in a minute before close. Difference being, they cant prove something with an OS install and thus should take the return. Its that they were making an assumption that its on me at that point. So if you say your policy says you cant reuen a product like that, then how would I return it if it came out of the box like that or was defective? Had they just taken the return, theyd be done a few minutes before close and been on their way. Instead they wanted me to go through the MacOS install. Nowhere does it say that is required in their return policy either. --- If you don't want to argue about something, take the initiative and stfu. Lets Go: Lions, Red Wings, Tigers, Pistons! |
| Topic | Is this poor customer service? |
| Conker 09/15/18 9:25:04 PM #1 | TLDR: Came in about 20mins to close, waited behind another person at customer service who took a long time, got told to come back the next day because it would take about 10-15mins to finish what I needed to do. I was trying to return a Macbook to Best Buy that was having issues with the OS after I did the reset on it and kept timing out on the MacOS install...my internet isnt great and it kept timing out. Customer service person said it cant be returned if its not in original condition (not even true, seen plenty of returns with damage or missing items or not fully working...what about defective items?). I said I just needed to connect to a consistent connection and they told me their internet was slow and would take forever, I dont feel that is my responsibility and it isnt in the return policy (its not) that you must return it exactly in condition of sales (if it was defective how would they prove otherwise). They were just being lazy and wanted to go home...which I understand wanting to but it was partially on them for the time. It was 20 til they closed and I had waited behind some long exchange customer for 15mins. After working on getting it reset it was closing time and the rep said they couldnt take the return. They went and got a geek squad team lead who told me I needed to do that on my own, I said I cant unless I can hookup to their wifi or hotspot it from my phone. Dude said, You can sit in your car and do that if youd like, we open back up at 10. So I left, came back today (that was all last night) and told the manager...they said sorry if the employee sounded rude but thats their policy and they were correct in that I needed to do that on my own time. It did take about 15mins to reset with a decent connection, but honestly, finishing up 10 mins after close I feel is just reasonable, especially since I had been there within a decent time til close. Its said lying and saying thats how the device came would have gotten a better response. Thats what gets me, Ive worked in retail previously and would have gladly taken a few mins to look at the item and help reset, especially if the person had been waiting and didnt come in right at close and I had taken a long-time with the last customer. The manager even argued with me about how employees dont have to work past close and they deserve to go home. Ok, sorry but the 10 employees standing around doing nothing for half an hour a lot of the time isnt rushing to be done, you just dont want to help someone. Im all on the side of people who come in a minute to close and want to browse around for a long time to buy some random item or want to do a long transaction being disrespectful. Not the same at all here. Even then, a lot of places Id consider it good customer service to allow them to complete the transaction within reasonable time after close. --- If you don't want to argue about something, take the initiative and stfu. Lets Go: Lions, Red Wings, Tigers, Pistons! |
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