Nunyobidness posted...
Not that often. I'm pretty good at de-escalating people because I'm very genuine with them and want to help. It's only the irrational assholes that get me and I'll need to take a few minutes to chill out.
Last week I had some nasty woman that was demanding me to do something not possible. After several minutes of telling her what I could do to help her and her being obnoxious and refusing to take responsibility for her actions I asked if I could do that why would I not have done it when the call first started?She said because we're told not to and she knew that because she had done my job before at a different company so in her warped view it was all the same. All the while this piece of trash is threatening to call her lawyer daughter and the BBB and her state consumer rights whatever.
oh, sad, are you like at walmart or something similar?