"We need this resolved urgently, it is of the upmost importance"

Oh, so you're saying that last month when I sent you the files and instructions to create the SSL certificate you just ignored it, and now your portal has gone down and it's urgent because your customers are shouting at you?

That sucks dude, truly sorry for you

That's exactly what they're saying, gotta love it

Glad you understand now fix it in a way that gives me the credit.