TC, The lady at Target customer service is not going break out a repair kit to see if there is water damage on a $170 pair of earbuds lol. Just return them and pick up another pair.
I bought the lightning port AirPods Pro 2 three days before the usb usb-c version was announced and released. I literally took them back, got the gift card and bought the new version wont issue.
If you're not getting promoted, it's not because you're not good at your job. It's because you're good at ONLY your job.