Current Events > My local McDonalds is phasing out cashiers for eat-in.

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Kombucha
03/21/23 12:20:35 PM
#1:


Is this a good idea?


They also moved the soda machine behind the counter.

This means you have 3 options.

1.) Order through the app
2.) Order through the kiosk
3.) Order through the drive-thru

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R1masher
03/21/23 12:22:08 PM
#2:


Shamrock shake still available?

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Kombucha
03/21/23 12:22:14 PM
#3:


Oh, and the weird thing. Every time someone approached the closed registers some old lady that was working there told them that they would need to use the kiosk. Why not just put her on register?

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Kombucha
03/21/23 12:22:53 PM
#4:


R1masher posted...
Shamrock shake still available?

I'm unsure. I ordered through the app instead of using the kiosk, which means I didn't see anything but their daily deals. I did get a $2 Big Mac, so that was nice.

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TaylorHeinicke
03/21/23 12:22:54 PM
#5:


IMHO there should always be one person cashier. I'm all in favor of convenience ordering via kiosk, but you need a human.

If there are no cashiers or any employees up front, who do you escalate do? What if you have questions? What if it's been 15-20 mins and your order isn't out, and they've been calling numbers way past yours?

There needs to always be at LEAST one person up front.

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Kombucha
03/21/23 12:25:15 PM
#6:


TaylorHeinicke posted...
IMHO there should always be one person cashier. I'm all in favor of convenience ordering via kiosk, but you need a human.

If there are no cashiers or any employees up front, who do you escalate do? What if you have questions? What if it's been 15-20 mins and your order isn't out, and they've been calling numbers way past yours?

There needs to always be at LEAST one person up front.

Yeah my order was pretty late and there was no one to talk to about it. Eventually I flagged down the old lady I mentioned in the previous post and she went in the back to retrieve my order which was designated "pick up at counter."

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Kombucha
03/21/23 3:16:37 PM
#7:


Boomerbump.

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GuerrillaSoldier
03/21/23 3:28:48 PM
#8:


it would make sense if there's some kind of intercom where you can ask for assistance, but i don't see the need for someone to just sit and wait for customers. tech has gotten us beyond "someone just sits there", i think.

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UnfairRepresent
03/21/23 3:29:45 PM
#9:


Fast food and supermarkets cutting down jobs, then turning around and blaming rising wages for it is sickening

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Full_Pokedex
03/21/23 3:30:38 PM
#10:


There is going to be a grim future where nobody has jobs because everything is either a robot or AI and everyone starves.
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Will_VIIII
03/21/23 3:31:31 PM
#11:


They don't really seem to have a choice since unemployment is still low under this administration and they don't want to raise wages

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InfinityMonster
03/21/23 3:54:37 PM
#12:


It's the same around my way. Labor costs have gone through the roof and they've already jacked up the food prices as much they could. Next is to automate as much and as cheaply as possible.

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kelemvor
03/21/23 4:14:23 PM
#13:


Those kiosks are gross. Oh, and half the time they are broken.

I'll have to Google it but someone checked them for bacteria and found actual feces particles all over those touch screens. Yuck.
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bigblu89
03/21/23 4:18:04 PM
#14:


There's one near me that is basically void of cashiers. I believe they only have one register open and it specifically for people paying cash.

I've actually found ordering through the app or the kiosk has less of a chance of them messing up my order (my son's burger order is very specific).


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Questionmarktarius
03/21/23 4:19:35 PM
#15:


kelemvor posted...
Those kiosks are gross. Oh, and half the time they are broken.
the next gang of unruly teenagers will break the rest.
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Devilanse333
03/21/23 4:19:39 PM
#16:


UnfairRepresent posted...
Fast food and supermarkets cutting down jobs, then turning around and blaming rising wages for it is sickening

How times have changed. Many here once cheered this, saying burger flippers should learn to code or some variant.

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brestugo
03/21/23 4:23:22 PM
#17:


kelemvor posted...
Those kiosks are gross. Oh, and half the time they are broken.

I'll have to Google it but someone checked them for bacteria and found actual feces particles all over those touch screens. Yuck.
Can confirm that I read the article too. Basically any public surface has shit on it. Can drive you crazy if you think too much about it.

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RiKuToTheMiGhtY
03/21/23 4:33:53 PM
#18:


Devilanse333 posted...
How times have changed. Many here once cheered this, saying burger flippers should learn to code or some variant.
I remember all the times this was said, well now it is here and silence is all you hear from those people now.

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iPhone_7
03/21/23 4:39:46 PM
#19:


Its a shame that cashiers are being phased out.

How are we supposed to argue with and yell at a kiosk, make it cry?

We used to be a proper country

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Devilanse333
03/21/23 4:49:17 PM
#20:


RiKuToTheMiGhtY posted...
I remember all the times this was said, well now it is here and silence is all you hear from those people now.

Not silence. They act like they sympathized with the fast food worker all along.

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RiKuToTheMiGhtY
03/21/23 4:51:15 PM
#21:


The worst part is they dont understand most of the workers are older people or just entering the work force teens.

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Kloe_Rinz
03/21/23 4:51:55 PM
#22:


Who do you complain to when they dont prepare the meal how you ordered it through the app/kiosk for the 5th time in a row
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Will_VIIII
03/21/23 4:55:41 PM
#23:


RiKuToTheMiGhtY posted...
I remember all the times this was said, well now it is here and silence is all you hear from those people now.

There's silence because fast food businesses are doing it out of desperation and didn't expect to have to automate now

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Questionmarktarius
03/21/23 4:57:28 PM
#24:


Will_VIIII posted...
There's silence because fast food businesses are doing it out of desperation and didn't expect to have to automate now
Or, is there silence because it's going exactly as expected?
The only "safe" jobs are the ones that can't be outsourced or automated, and that list is constantly shrinking.
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Will_VIIII
03/21/23 4:58:15 PM
#25:


Unemployment rate is still excellent

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TMOG
03/21/23 5:09:52 PM
#26:


kelemvor posted...
Those kiosks are gross. Oh, and half the time they are broken.

I'll have to Google it but someone checked them for bacteria and found actual feces particles all over those touch screens. Yuck.
Feces particles? In MY McDonald's?
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brestugo
03/21/23 5:11:42 PM
#27:


iPhone_7 posted...
Its a shame that cashiers are being phased out.

How are we supposed to argue with and yell at a kiosk, make it cry?

We used to be a proper country
There's a new AI called ChatKaren GPT that will do the trick. The app's out any day now, I'm told.

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