Board 8 > Please help me with my computer

(+) Yeah! (+)

like I said, I downloaded it, installed it

it says "Optimize Game Settings

Get game ready drivers

capture and share gameplay"

but they're all greyed out, they don't do anything

on the top left it says "home" and "Drivers"

they are also greyed out

theres a bunch of icons on the top right

they are also greyed out

the only thing NOT greyed out is "Geforce experience" which is green, on the top

and clicking that doesn't do anything

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hockeydude15 posted...

I mean you are probably going to have to reset it if the driver/windows update didn't fix the problem. It really isn't worth all the time to figure out what exactly is the problem if it isn't a update or heat issue so a fresh install should fix the problem unless it is hardware related. Just save the files you want to keep on a backup drive or USB stick, fresh install windows deleting everything and re download stuff.

I feel like it is worth the effort so I can at least try to prevent it from happening again if I can. or I know for next time

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WTF? Why would all of that be grayed out if you have a legit physical 9xx series card.

Where did you buy the PC from? Got a link?

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like I said, I bought it from a friend of a friend. the first friend being my coworker, who built it.

and no i don't

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Well its very weird that GeForce experience cannot see/find a driver for your card.

This makes me think it may not be the card that the system says it is. Like possibly it was bought cheap from some china seller on ebay who SAID it was a 960 but it ends up being like a card from 8 years ago.

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Pun, you need to log into an account for the GeForce experience thing to help you. What you are explaining is the page where it is telling you to log in.

Where it says
"Optimize Game Settings

Get game ready drivers

capture and share gameplay"

there should be a green log in button to push on the bottom right of the box with the above in it which if you haven't made an account yet you will have to make one. After that and you log in everything should be available to clinck on.

Also as a side note, when you were searching for dxdiag at the start, for future notice when searching things you want to put what you are searching in the the larger bar that was left of where you were searching for it, try it out. At least this is what I'm assuming since I literally spent 15 min even trying to find a way to get a "No results for dxdiag" type result to figure out what you were doing.

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Ah yes, i forgot about you having to log into Geforce Experience in order for stuff to work. That makes sense. You can log in with a google account if you have one (who doesnt) or you can make one.

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When I installed it, this is h ow it came up on my comp

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but apparently it was just stretched down below my taskbar >____>

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so it updated my Game Ready Drive

@ChaosTonyV4 is this the GPU?

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All right so guess what, after it installed the game drive or whatever, I tried booting up OverWatch and there was a patch to download. My whole computer froze while downloading this patch

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Try another game besides overwatch and see if it freezes. I guess thats the only real option now.

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Was that the gpu?

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The GPU is your graphics card.

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GPU=Graphics Card=Game Ready Drive?

I'm just trying to find out if it got updated

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yes, if you ran experience and it updated your game ready driver then it indeed did update your graphics card.

You can confirm by opening Geforce Experience, clicking the drivers tab at the top and by the white check mark it should say Geforce Game Ready Driver, version 441.87 released 1/6/2020

It will also say just above that: You have the latest Geforce Game Ready Driver

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I started pubg and it froze

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at this point it could be bad RAM (memory) or possibly a bad GPU.

Will it freeze outside of games as well or just in games?

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I need to do that thing where I view the processes like Tony suggested

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Punnyz posted...

I need to do that thing where I view the processes like Tony suggested

Ctrl+Alt+Delete should bring up a screen where you can select "Task Manager" select it. (You can also probably bring it up the same way you got to dxdiag earlier just search Task Manager instead)

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so theres a tab that says performance with a bunch of percentages and stuff

what are we needing to look at? just anything?

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The computer just froze without a game up

I think it's just failing now

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Reset it, homie

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I'm gonna leave it off for a day or so, try to come back and save as much as i can.

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You can reset it and keep your files. Its an option during the process, no reason not to try it at this point.

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Yes it will keep all files like documents, pics and the like but it will remove all programs. this is probably the first thing to start with.

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How do you do that

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Just type reset in the Windows search and choose Reset my PC

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It Froze as it reached 100%

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that's not good

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I really wonder if one of your RAM sticks is bad.

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I was gonna suggest pun run MemTest86, but I didnt feel like walking him through it

Pun, run MemTest86 if they reset didnt fix it. If it froze at 100%, surely it actually finished

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ChaosTonyV4 posted...

Pun, run MemTest86 if they reset didnt fix it. If it froze at 100%, surely it actually finished

it didn't

so I tried it again but I didn't dilly dally. I just went straight for it.

it was on 100% for like 10 minutes

THEN it resetted. It still took like an additional 20 minutes for windows to reupdate

I'm currently using IE. Oh god

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I've been posting on b8. The computer hasn't been freezing.

So this definitely helped for now. I should start backing everything up

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Guess you wont know for sure until you try to do something taxing on it like gaming or w/e.

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I installed OverWatch and it froze

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SOunds like time to burn the PC down.

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What do ram and gpu do

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RAM is your memory, programs needs space to store transient data theyre working with, and they use RAM to do it. With everything is running properly, when a program stops running, it releases the space.

Your GPU is your graphics card, and in simple terms its a CPU which is used to run things that are displayed on your screen.

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Have you run MemTest86 yet?

After you do that, read this (or pull it up on your phone) and do it.

https://www.techwalla.com/articles/how-to-change-the-primary-display-adapter

That will narrow down whether its a RAM or GPU problem, so you know what to replace.


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There is a lot of talk about memory here but in my experience freezes are more often caused by the hard drive failing or an overheating issue. I dunno if there's a good widely used memtest for a hard drive I usually just use the onboard one you tend to get to by mashing f12 or whatever on startup but yeah not every PC has this. You can also run chkdsk which will telegraph a failing hard drive and fix it a bit by

Window key + r to bring up run
Type cmd and press enter (same procedure as last time, just cmd instead of dxdiag)
Then in the command prompt type chkdsk /r /f

Finding the results of that requires some more work which I can get into later if needed, but you can just run it and check performance after.

Also get that thing Wang linked in post 25 or so to check temps while gaming.

But yeah memory problems more often will just crash your computer outright rather than freezing, from what I've observed.

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Lopen posted...

There is a lot of talk about memory here but in my experience freezes are more often caused by the hard drive failing or an overheating issue. I dunno if there's a good widely used memtest for a hard drive I usually just use the onboard one you tend to get to by mashing f12 or whatever on startup but yeah not every PC has this. You can also run chkdsk which will telegraph a failing hard drive and fix it a bit by

Window key + r to bring up run
Type cmd and press enter (same procedure as last time, just cmd instead of dxdiag)
Then in the command prompt type chkdsk /r /f

Finding the results of that requires some more work which I can get into later if needed, but you can just run it and check performance after.

Also get that thing Wang linked in post 25 or so to check temps while gaming.

But yeah memory problems more often will just crash your computer outright rather than freezing, from what I've observed.

The fact he isn't artifacting or blue screening suggests to me he isn't overheating or having a gpu issue. Seems more likely to me and issue with gathering information, as you said from a hard drive, or the memory.

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Lopen posted...

Window key + r to bring up run
Type cmd and press enter (same procedure as last time, just cmd instead of dxdiag)
Then in the command prompt type chkdsk /r /f

Access Denied as you do not have sufficient privileges or
the disk may be locked by another process.
You have to invoke this utility running in elevated mode
and make sure the disk is unlocked.

t

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I will at least update I did back up all of my shit now

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ChaosTonyV4 posted...

I was gonna suggest pun run MemTest86, but I didnt feel like walking him through it

Pun, run MemTest86 if they reset didnt fix it. If it froze at 100%, surely it actually finished

I downloaded Memtest but it doesn't even let me select my main harddrive to scan, just my two portable ones I have plugged in

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Punnyz posted...

Access Denied as you do not have sufficient privileges or
the disk may be locked by another process.
You have to invoke this utility running in elevated mode
and make sure the disk is unlocked.

t

Oops

Hold ctrl+shift when the run window is up with cmd and you press okay. Quick Google says that should run as admin on Windows 10

Alternatively search for cmd, right click command prompt and run as administrator, but I know searching has been a questionable endeavor for you

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usually if a hard drive is going out it will just be mega mega slow and unresponsive. The fact that its just up and freezing instead of just dragging its ass on and on may suggest a memory issues. Maybe a DIMM is bad or going bad.

I had a similar issue a while back on my previous PC where I could play games normally but some games would immediately cause a freeze/crash of my entire system. The main culprit this was easily replicated on was borderlands 2 and after removing a DIMM to test them one at a time I found that one was bad and with that one out of my system I could play BL2 with ease. Got that replaced and I was good to go.

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bumpo, I'll try some stuff today


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so the problem was hitting Windows and R automatically makes you RUN CMD

Obviously, its the command for Run

but the problem is we were supposed to locate CMD, the actual file, and right click it to Run As Administrator

THATS how you do it


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Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

is what its telling me

I said yes, and resetted the computer

it did a few test things

then the computer just started up like usual. It didn't tell me anything and I don't see the results of the checks

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