Board 8 > I am waiting for a service operator on Nintendo's hotline.

(+) Yeah! (+)

The waiting music is the music from Wind Waker when you're sailing across the ocean.

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UPDATE: I was transferred to the repair facility, and their waiting music is just generic whistling.

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the great sea

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they killed him

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metaIslug posted...

Keep us updated

i called because I sent in a switch and controllers to be repaired. They sent back the switch but not the controllers. The repair people say I didnt send the controllers, which isnt true. I now have to just buy new ones, which is 70 bucks down the drain.

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Wtf ouch. What was the issue that you needed to send in both?

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Anagram posted...

i called because I sent in a switch and controllers to be repaired. They sent back the switch but not the controllers. The repair people say I didnt send the controllers, which isnt true. I now have to just buy new ones, which is 70 bucks down the drain.

They're literally telling you you're SOL?!

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Do you have any written correspondence about sending the controllers?

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ChaosTonyV4 posted...

Wtf ouch. What was the issue that you needed to send in both?

The Switch and left controller were dropped into water. They fixed the Switch (100 dollar non-warranty-covered lol), but no controllers.

barreldragon88 posted...

They're literally telling you you're SOL?!

She told me to search my house for the controllers. The ultimate joke is that I absolutely know I included the controllers because I realized I could buy a cheaper package at UPS if I removed the controllers and put them on top of the Switch because it made the Switch shorter, but the depth of the packages was enough for the Switch and controllers.


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PrivateBiscuit1 posted...

Do you have any written correspondence about sending the controllers?

I printed out a sheet listing the things I was sending, which was required according to the repair website, but I didn't save the sheet, don't remember if I listed the controllers separately from the Switch, and they didn't ask me for it in any case.

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Did you ask to speak to the supervisor? I've learned through time that it's in our best interest to document everything, and it probably would have been a good idea to take a picture of what you're sending in and tell them you have visual and written proof, should they need to see it

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barreldragon88 posted...

Did you ask to speak to the supervisor? I've learned through time that it's in our best interest to document everything, and it probably would have been a good idea to take a picture of what you're sending in and tell them you have visual and written proof, should they need to see it

I didn't think to talk to the supervisor, but I don't think it would matter. I have no documentation of anything besides the repair numbers and stuff, but not about the controllers specifically.

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Call them back and repeat your issue. Ask to talk to the supervisor. Sometimes these things require some pushback on your part to get resolved.

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How did you drop it in water?

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Do you have the UPS receipt? It should have the weight and you can show it weighed X when you sent it which would have included controllers.

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KamikazePotato posted...

Call them back and repeat your issue. Ask to talk to the supervisor. Sometimes these things require some pushback on your part to get resolved.

I'll try that later, but I'm not hopeful. Thanks for the support, though.

Aecioo posted...

How did you drop it in water?

Stupidly wanted to play while taking a bath. I deserve all the mocking for that.

Menji posted...

Do you have the UPS receipt? It should have the weight and you can show it weighed X when you sent it which would have included controllers.

I do, but I'd be shocked if they took that as evidence.

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I also recommend calling back. Not all reps are competent. While bringing them into the bath is not the wisest thing to do, you shouldn't have to shell out money for a new pair of controllers when they said they would fix and their neglect causes you to not get repaired controllers back

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Anagram posted...

Menji posted...

Do you have the UPS receipt? It should have the weight and you can show it weighed X when you sent it which would have included controllers.

I do, but I'd be shocked if they took that as evidence.

It's the kind of thing I use if I run into paypal/ebay issues selling things online.

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Anagram posted...

Stupidly wanted to play while taking a bath. I deserve all the mocking for that.

lollll

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Anagram posted...

Stupidly wanted to play while taking a bath. I deserve all the mocking for that.

My wife plays Switch in the bath at least once a week. Nice job, butterfingers

only mocking you because you said to, this sucks

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I was gonna help a friend send theirs in

you inspired me to take a picture before sending it

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I had a wonderful experience with them when I had to send in a Switch Pro Controller for repair

still cost me like $40 though
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Yeah, I had a great experience when they last fixed my Switch. Did you delete the email that had the printout for some reason?

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StealThisSheen posted...

Yeah, I had a great experience when they last fixed my Switch. Did you delete the email that had the printout for some reason?

I don't have an email with a printout listing what I sent , I just have this.

Hello Adam,

We wanted to let you know that the components you sent to Nintendo for repair have been received.

For Warranty Repairs:
If our technician finds that the defect was caused by accidental damage, such as being dropped or spilled liquid, it will not be covered by our warranty. If this is the case, you will receive an additional email with details for completing your repair. Otherwise, your system will be repaired and sent back to you free of charge.

Once your repair has been completed you may expect to receive it back in 9-11 business days (up to 16 days for Puerto Rico and PO Boxes).

An email will be sent once your repair has been completed and is being returned to you.

Please visit Status Check if you'd like to check the status or track your repair.

If you have any questions, please visit http://www.nintendo.com/consumer/orders.jsp to view Frequently Asked Questions regarding our repair process.

Sincerely,

Nintendo of America Inc.
Consumer Service Department

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Did you ask what she was wearing?

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TheRock1525 posted...

Did you ask what she was wearing?

I must've forgotten to, sorry.

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Somehow still better than Microsoft's customer service. I couldn't even get in touch with anybody last time I called and had to buy an entire new Xbox on Black Friday.

...which was basically same price as a repair would have cost anyway.

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