Current Events > Asking for my friend about her macbook purchase and return

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SamusGlory
10/12/17 2:35:27 AM
#1:


My friend bought a macbook 2017 laptop from Best Buy 2 days ago. When she opened the box and stuff she found that the macbook itself was damaged

Here are the dents:
3o42EOE

the seal is apparently opened a little bit here:
OMXz7VM

She also mentioned that there's a circle with a diagonal line across it like this when she start it up:
zKimVWK

so she went back to Best Buy and couldn't return it and she went to the Apple Store also. They also couldn't let her return it.

But here's a thing, she can't really speak english that well so that's why I'm stepping in to help her out since she's my friend. I tried to understand what was the reason why these both stores couldn't let her return the macbook, and what I think I'm getting at is that they probably thought she damaged it herself but I don't think that's the sole reason.

I'm going with her this Friday to another Best Buy and Apple Store and do my best to communicate with the employees, so...what to expect?
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Rob Cesternino
10/12/17 3:08:10 AM
#2:


Show the receipts and explain that this is the condition the machine was in when she bought it.

What language does your friend speak?
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