Poll of the Day > paypal is ridiculous

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helly
07/21/17 3:48:01 AM
#1:


i updated my phone number with them, and deleted my old one

then i also deleted an old address

then i tried updating my credit card with them, because it recently expired and i got a new one.

it wouldn't work, again. keep in mind, i had previously tried this before i changed my phone number and address things.

anyways, after that i went to buy something and had to verify my account. they gave me two options. receive a text, or a phone call.

the number they had for me to choose? the one i fucking deleted. that's it. there's an option to add another number there, so i put in my current number and...it doesn't appear to be registered in my name, despite having the texts from paypal proving it's in my name, despite being able to SEE that it's under my name.

it's not there.

so i try signing out and signing back in, because why not.

OH. NOPE. WAIT. suspicious activity has been on my account (me. literally only me.) so now i have to verify it's actually me wanting into my account.

they give me three choices. text me, call me, or send them a copy of my license. obviously i choose text me.

then a box appears asking me to choose what number i want to use. i click it.

there's no fucking phone number listed.

i click add a number, and enter my number.

that number doesn't appear to be registered in my name.

so, now, i had to take a picture of my license, and in two business days i'll receive an email telling me if i'm actually fucking me or not.

thanks paypal, you're the best.
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DeltaBladeX
07/21/17 3:57:40 AM
#2:


And all to grab me some stuff on a time limited sale. Had to borrow money for it, and now I'll need to do so again.

*shakes fist*

Going to make sure I ask the next person to just give me a $20 PSN gift card from Amazon.
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darkknight109
07/21/17 5:29:34 AM
#3:


I get complaining about stringent security for things like video game accounts and other relatively unimportant services... but Paypal has your banking information, which is probably one of the most damaging things that could get into someone else's hands if it was leaked. I can understand an abundance of caution from their end.
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helly
07/21/17 5:31:42 AM
#4:


that's fine.

the problem is the fact that it lied about not having my phone number despite me visually seeing that it had it, and having the texts used to add it to my account.
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DeltaBladeX
07/21/17 5:32:38 AM
#5:


I can understand, but it has some really terrible timing. Already had to borrow the funds once, and now I need to do so again if I want to get stuff this sale, since it won't last past the weekend.
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Kungfu Kenobi
07/21/17 5:36:26 AM
#6:


darkknight109 posted...
I get complaining about stringent security for things like video game accounts and other relatively unimportant services... but Paypal has your banking information, which is probably one of the most damaging things that could get into someone else's hands if it was leaked. I can understand an abundance of caution from their end.


Caution is one thing but some of this is just bad UX.
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zevvay
07/21/17 5:47:05 AM
#7:


Give them a call. I got locked out of my account after I changed my phone number and checked my account on a new device, I called them and got it straightened out in like 5-10 minutes.
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Red_Frog
07/21/17 6:24:44 AM
#8:


helly posted...
so, now, i had to take a picture of my license, and in two business days i'll receive an email telling me if i'm actually fucking me or not.

Good luck. Paypal is the fucking worst. They sent me mail to verify my address and that I am who I am, literal mail delivered by my postman. Long story short, I've been locked out of my account for years.
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green dragon
07/21/17 8:09:18 AM
#9:


Sounds like user error in there somewhere, to me
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Jen0125
07/21/17 10:52:17 AM
#11:


I tried to change my main bank account my card was linked to and even though it said the default account was the new one I added my business debit card kept getting declined. I had to call them and have them update something on the backend of their system for it to work.

What's the point of even giving me the illusion of being able to do it online? >_>
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helly
07/21/17 10:59:36 AM
#12:


Jen0125 posted...

What's the point of even giving me the illusion of being able to do it online? >_>

that's exactly what it is

the illusion of changing something
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helly
07/21/17 11:05:40 AM
#13:


oh, it didn't take two business days at all

neato

it still doesn't think my phone number is on my account despite it being the only number on my account

AHMi0RL
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DrPrimemaster
07/21/17 12:12:20 PM
#14:


Probably a problem with their back-end not updating. And its probably set to "when in doubt, deny access"
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helly
07/21/17 12:40:10 PM
#15:


apparently it has to do with my name on the carrier not matching up with my name on paypal, which uh

isn't true, either. my name is the exact same on both, and address is the exact same.

so, i'm gonna have to call them. there can't just be an option to disable these security checks, noooo
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