Poll of the Day > Okay, going to try something at work to get a customer banned from the store...

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Syntheticon
07/10/17 12:10:55 AM
#51:


argonautweakend posted...
I was told by the three people I asked(two customer service managers and LP) and they said thats a great idea. One however told me its a great idea but dont be surprised if nothing happens.

Oh well, can't hurt to try?

As long as your manager is on your side, it can't hurt. It probably won't go anywhere but if you make a clear case that they're bothering other customers and costing more money than they spend then it's a reasonable way to go.
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BobToxsick
07/11/17 1:09:48 PM
#52:


How'd it go?
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argonautweakend
07/11/17 1:11:28 PM
#53:


I have a rough draft typed up. I didnt see the loss prevention guy all weekend but when I see him next Im going to have him go over it, and if it looks good, type up a final draft and speak to the store manager.

taking time because not everybody is available every day, and this isnt like an office where I have contact with these people for any reason outside of seeing them at work.
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Maxtrollduke
07/11/17 2:03:06 PM
#54:


define "fraud" and "steals" and "scams"
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argonautweakend
07/13/17 11:41:44 PM
#55:


OKAY FOLKS.

havent seen the LP guy yet to give him my draft to see if im heading in the right direction but I will post my draft here.

Now, there might be typos, formatting errors etc. I know, I am going to give it a check over before i actually get people to sign it and all that, so dont think this isnt being proof read.

You guys might have questions. I may or may not answer them.

but yeah gimme a minute.
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argonautweakend
07/13/17 11:48:32 PM
#56:


Manager

The purpose of this letter is to inform you of a customer who comes into the store several times a week, sometimes multiple times a day, and scams us. The name of the customer is <redacted>, however throughout this letter they will be referred to as "the customer." Included in this letter is a list of offences the customer has committed. None of these are one time offences, some have been going on for years. Also included are the signatures of customer service managers, service desk employees, and cashiers who have waited on this customer before, to prove there are several people at our store who witness the fraud the customer commits. When the customer comes in the store, as noted earlier, it can be several times a week, sometimes multiple times a day. Every time this customer walks into our store they either get something for free or reduced price by using coupons they shouldn't be using or ones that are not for the correct item. Sometimes this customer returns the items to get their money back, thus getting paid for an item she got for free using a coupon such as one dollar off a three pack of a certain item, while buying a single pack. The customer knows the self checkouts accept certain coupons even if they are not for that exact item. The profit motive is the number one goal of store, and this customer actively causes us to lose money, which results in lower bonuses for employees. The customer also hurts the store in another way. While the customer is checking out, if its a manned register, the customer can tie up the register for ten minutes while the customer argues over coupons or tries to scam us in a variety of ways, which can result in lower survey scores(people having to wait longer) which hurts the store not only in employee bonuses, but shows store corporate our store isnt doing that well. The customer usually comes in the evenings, when we generally do not have that many registers open, so losing one for ten minutes can be critical. Listed below is a list of offences I, as well as other employees, have witnessed in person. I have asked each associate to initial each offence if they've seen it happen, and have asked each associate to sign at the bottom of this letter. Management of course reserves the right to take whatever action or inaction they choose with this information. It is our job as associates to respect that decision.
Sincerely,
argo

Instructions for associate: Under each offence, initial if you have seen the particular offense happen in relation to this customer. At the end of this letter please write your full name and sign.

Article I: This customer passes off coupons that are illegitimate, either by being for the wrong item or being cut incorrectly(such as unreadable expiration dates). This customer has been known to argue with customer service managers over coupons even though the ones they have are not applicable to her order.


Article II: This customer returns items such as Tide laundry detergent and Cerave soap that have been tampered with in such a way that we can not resell them, while getting their money back, in addition to using coupons originally. In the case of Tide, the customer has been known to water it down while passing it off as an item they bought too much of. In the case of Cerave soap, the customer, knowing it is a pricier soap, has been known to return Cerave soap, sealed, with Dial soap, a much cheaper brand, in the box. Occasionally, these items have found their way onto the shelf, which causes customers to trust our store less when they buy tampered products and have to return them.
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argonautweakend
07/13/17 11:48:36 PM
#57:


Article III: This customer has been known to talk about certain associates to other associates behind their back. If this customer does not like you, or feels like you are trying to deny them from pulling their scams, the customer has been known to voice their displeasure about particular employees to other employees.


Article IIII: This customer has been known to lie about things certain associates do or say when talking to other associates. The customer has been known to voice their displeasure about being watched, not only by loss prevention, but other associates(which we do not do, only loss prevention does). This customer has been known to make up fabricated stories when complaining about certain associates


Article V: This customer has been known to tell the cashier that items(that are not on sale or discounted) were cheaper on the shelf in an attempt to get the associate to change the price at the register. These items are usually store brand, which do not have coupons.


Article VI: This customer has been known to go to other associates to pass off a coupon or get something for a cheaper price, if a different associate denies her. This customer has been known to come back in the store later in the day after shifts have changed when a new employee is manning the register/service desk, to get what she wants.


Article VII: This customer has been known to intimidate employees to get them to do what they ask, either by complaining or threatening to call 1-800 store when we do not allow this customer to scam us, or if this customer feels they are being watched.


Article VIII: This customer has been known to scan coupons at the self checkout registers, but not insert them into the coupon slot when finished.


Article IX: This customer causes associates at our store to feel uneasy and on edge when they notice the customer in the store, as a result of their demeanor and constant scamming. It makes associates uneasy and nervous when they have to wait on this customer, because you are never sure how this customer is going to act, or what they are going to do, or how they are going to scam the store that day.


Article X: The customer has been known to go to the service desk and ask for a refund on an item she did not receive at the checkout. This customer has been known to not want a replacement for it but rather a full refund. Usually this customer uses self checkout for her purchases, in addition this customer generally has a certain set of items they like to buy, which is never the same as the items they claim they did not receive.

Article XI: The customer has been known to pull scams such as the ones outlined above, for a period of several years into the current day.
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