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TopicAny Pharmacy Technicians on here? Could use some advice/guidance/whatever.
LanHikari10
04/05/17 11:39:55 PM
#12:


truly_FLCL posted...
can you guys explain why it takes hours to fill a prescription

Most CVSes are very high volume. It doesn't help that they prioritize the number of scripts filled rather than patient satisfaction. No offense to TC or anyone else who works there, but their priorities are just different.

Behaviorism posted...
Pharmacy Techs work their assets off and get paid jack for it. They do more than the pharmacists, including counseling (despite legally not being allowed to)

Yeah, technicians are usually the backbone of the pharmacy, but yeah I don't want my techs doing any counseling or giving any medical advice. I caught one of them trying to give a consultation to a patient new to insulin the other day when I was trying to have some lunch. >_>



gadgaurd posted...
Got another question, some of you guys may have been in a similar situation. Not sure how much I'm legally allowed to disclose so I'll keep it vague. Under certain circumstances I, as a tech, am supposed to direct the patients to consultation even if they themselves don't have any questions. But the pharmacists at my job have essentially said "just ask if they have any questions, don't send them to consultation otherwise".

So should I do what they say or send them to consultation? Either way I'd be going against the instructions of someone over my head.

It's really tough since you're working in a different environment than I am, but my technicians will usually ask if the medication is new to them. If they say yes, then that's an absolute consultation unless they overtly refuse. If it's a chronic medication they've been on for a while, I'm less worried about them unless there's something peculiar such as a dose change, instruction change, etc. At that point they might even know more about their drug than I do lol.

It'll be something you pick up as you move on.
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