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| Topic | Any Pharmacy Technicians on here? Could use some advice/guidance/whatever. |
| TheLazyChampion 04/05/17 10:20:55 PM #9: | truly_FLCL posted... can you guys explain why it takes hours to fill a prescription A prescription takes 5 to 15 minutes to fill. With dozens of prescriptions to fill, that adds up rather quickly. But that could still be handled in a timely manner if not for complications. Of which, there are two primary culprits: 1) people won't stop calling When a patient calls, the person filling the prescriptions has to stop everything so that they can bring up the patient's file and answer their questions to satisfaction. If the patient isn't satisfied with the answer, they might choose to stay on the line and try to argue. 2) everything gets scheduled to be filled at the same time If it's 2:30 PM, and it becomes clear that everything has been set for 3:00 PM, you're just gonna have to temporarily give up on some of those scheduled prescriptions and hope that the patients don't come back and yell at you before you can finally get around to filling them. ... Copied to Clipboard! |
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