Need help with Xbox One troubleshooting. Details below

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Current Events » Need help with Xbox One troubleshooting. Details below
so I've had my Xbox one S going on 4 years now, I've never dropped it, I blast it with canned air routinely and fully shut it down and restart it if a game is having issues.

Now on to the new issue: I was trying to play an Xbox 360 game and I've never had issues until tonight.

The game in question was Daytona USA, I clicked on it for it to start, it acted like it was going to load up but then the entire screen went gray. I could open the menu using the middle button but I couldn't do anything but reset the console.

I tried it again after a full restart and unplugging the power cord for 30 seconds only to be met with the same issue.

Xbox one games work just fine as does other apps.

I didn't try another 360 game after the second time being met with a gray screen.

The only thing I can think is the issue to my knowledge is I just recently joined the Xbox insiders program but I'm not signed up for any beta versions of anything.

So I'm at a loss as to what caused the issue.

I was thinking about doing a complete factory reset if it happens again or to any xbox one games or apps

Michigan Wolverines 30 to Ohio state 24: 11/25/23
Michigan Wolverines Football:15-0 ,Rose Bowl Champions&National Champions
I tried a couple of 360 games on my OG Xbone and 1/3 worked. Not sure why but I just gave up.

Wish I could help.
I'm surrounded
modena posted...
I tried a couple of 360 games on my OG Xbone and 1/3 worked. Not sure why but I just gave up.

Wish I could help.
That's ok, it's especially weird since all of my 360 games are digital.
Michigan Wolverines 30 to Ohio state 24: 11/25/23
Michigan Wolverines Football:15-0 ,Rose Bowl Champions&National Champions
https://answers.microsoft.com/en-us/xbox/forum/all/grey-screen-xbox-one-s-digital/ad915b36-a998-4496-ac94-dfc449e45f24
CADE_FOSTER posted...
https://answers.microsoft.com/en-us/xbox/forum/all/grey-screen-xbox-one-s-digital/ad915b36-a998-4496-ac94-dfc449e45f24
I tried that but it still happened
Michigan Wolverines 30 to Ohio state 24: 11/25/23
Michigan Wolverines Football:15-0 ,Rose Bowl Champions&National Champions
dont know then
Current Events » Need help with Xbox One troubleshooting. Details below