Kloe_Rinz posted...
it implies you are not the expert which is a sign of weakness. never display weakness to a user. they are to be thankful you are giving them the time of day
Not really, at least not in my case.
My work is in a highly specialised industry, but with a broad set of functions.
There is no way for a single person to deal with every detail of the workflow, and that's even obvious to our customers. It also helps that we are B2B only, with a customerbase small enough to make the support more personal. We know them, and they know us, So I'm not "random microsoft supportguy #467" and they are not "random customer complain #1557"